Terms and Conditions

These Booking Terms, along with our Privacy Policy, Website Terms of Use (if booking online), and any other written information we gave you before confirming your booking, make up the agreement between you and Sherpa Khangri Outdoor Pvt Ltd.

Please read them carefully, as they explain the responsibilities of both sides.

1. When You Make a Booking

By making a booking, the person listed first (the “Lead Traveler”) confirms that they:

1. Have read and agreed to these terms, including trip details, itinerary, FAQs, and prices on our website or brochure.
2. Understand and accept the risks involved in adventure travel.
3. Agree to the use of personal data as described in our Privacy Policy and confirm they have permission to share personal details (including health or dietary info) of others in the group.
4. Are over 18 years old and that everyone in the group meets any age requirements for the trip.
5. Do not have any medical issues that could stop them from participating. If there are health concerns, you must contact us before booking to check if the trip is suitable.
6. Accept responsibility for paying for the whole group listed on the booking.

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2. Confirming Your Trip

A contract with us begins once we receive your deposit and send you a written confirmation. Please check all details carefully and tell us right away if anything is wrong—especially name spellings matching passports.

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3. How to Book and Pay

To confirm your reservation, a deposit of 25% of the total cost per person is required at the time of booking (unless we say otherwise in advance). If you’re interested in paying in installments, talk to your assigned adventure advisor before booking.

Payment Methods:

• Website payment (credit/debit card)
• Personal or cashier’s check (USD only)
• Bank transfer to our office in Baltimore, MD
• Digital invoice (we’ll send one after you book)

When you send a booking request, it’s considered provisional—this means it’s not confirmed yet. It becomes official only when we send a “Welcome” email confirming your booking. That’s when our contract with you begins.

If you book on our website, any confirmation screen or message you see right after booking is not the final confirmation.

We have the right to refuse any booking at our discretion.

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4. Communication

If you book online, we’ll mainly contact you by email, so please check it regularly. If needed, we may call or mail you. Some documents may be sent by post.

If you need to contact us (for example, to change your booking), please email: info@sherpakhangri.com.

5. Tour Payment

Full payment must be made at least 30 days before your trek starts. For climbs and custom trips, payment may be due earlier—we’ll let you know when.

If payment isn’t made on time, we may cancel your booking and charge cancellation fees (see section 9).

Payment Options:

• Online via credit/debit card (Visa, Mastercard, Maestro/Solo)
• Personal or cashier’s check (USD)
• Bank transfer to Sherpa Khangri Outdoor Pvt Ltd, Kathmandu, Nepal

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7. Pricing

Prices are in USD, but we can quote in your local currency.

Prices may change due to:

• Fuel costs or transportation fees
• Government taxes or service charges
• Currency exchange rates

If your trip price increases by more than 8%, you can:

• Accept an alternative trip (with refund if cheaper, no extra cost if more expensive)
• Cancel and receive a full refund (excluding insurance or extra services)

If trip costs go down, you’ll get a refund (minus a $100 admin fee). No price changes will be made within 30 days of departure.

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8. Cutting Your Trip Short

If you leave the trip early for personal reasons, we can’t refund the unused portion. Your travel insurance might cover this—please check your policy.

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9. Cancellation Policy

We know plans can change. While deposits are non-refundable, we keep them valid for life—you can use them for a future trip, gift them to someone else, or switch trips.

Let us know via email if you want to cancel or change your trip. Here are the details:

9.1 Join a Group Trips

• 30 days or less: No refund. You can reschedule; costs already spent will be deducted.
• 31+ days: 25% deposit kept, 75% refunded.

9.2 Tailor-Made Trips

• 60 days or less: No refund. You can reschedule; future prices may vary.
• 61+ days: 25% deposit kept, 75% refunded.

9.3 Peak Climbs

• 90 days or less: No refund. Reschedule option available; future prices may change.
• 91+ days: 25% deposit kept, 75% refunded.

9.4 No-Shows

• If you don’t show up or inform us at least 72 hours before the trip, no refund or reschedule is allowed.

If you cancel within 30 days due to serious, uncontrollable issues (e.g., COVID, lockdowns, strikes, etc.), you can reschedule or apply your payment to a future trip (excluding costs already incurred).

In cases of serious personal emergencies (loss in family, terminal illness), we may consider a refund of the 25% deposit. We may request documentation, and approval is at our discretion.

We strongly recommend travel insurance that covers cancellations.